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Technical
Questions and Login Help
I've
paid but still can't view the prices and full information on the
clocks.
I
forgot my user name and/or password.
I
want to change my username or password.
I
can't retrieve my username or password because the email address
I signed up with has changed.
About
Contents of the Clock Guide
What information on this site is free?
Do you have a printed version of your guide?
Can I see if my clock is listed before I
pay to join?
What if I can't find the clock I'm looking
for?
How often do you add more clock information?
How often do you update your prices?
Can I buy the clocks listed on your site?
Technical
Problems and Login Help
I can log in OK, but can't view the prices and full information
on the clocks.
This is usually caused by settings on your browser that need
to be changed. For specific help, see our Advanced
Help section.
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I
forgot my username and/or password.
You
can retrieve your username or password by going to Login
Help.
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I
want to change my username or password.
You
can change your username or password by going to Login
Help.
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I
can't retrieve my username or password because the email address
I signed up with has changed.
You
can change your email address by going to Login
Help.
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About
Contents of the Clock Guide
What
information on this site is free?
Almost
all the content is free. Non-members can search or browse through
more than 17,700 photos of antique clocks. You can access extensive
information about identification and dating, buying and selling,
and additional resources for answering your questions about antique
clocks. Paid members receive the added benefit of unrestricted
access to the descriptions and "real world" pricing
information of all the clocks in our database. Please see this
chart for details.
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Do
you have a printed version of your guide?
No. Although we would like to have one, printing a version of
this guide would be impractical. It would need to have several
thousand pages and color photos to be able to provide all the
data on this site. It would be many volumes and would cost many
hundreds of dollars, making it too costly for most people to purchase.
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Can I see if my clock is listed before I
pay to join?
Yes!
We encourage you to do a free search FIRST to see if a clock like
yours is listed before you decide whether to subscribe. You can
view all the photos of all the clocks appearing on this site.
Use the Clock Prices tab to search by keyword, model name,
maker, type of clock or country of origin. However, only paid
subscribers have access to the complete descriptions and pricing
information.
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What
if I can't find the clock I'm looking for?
If
you do not find your exact clock, you may find similar clocks
which will have pricing information that will help you. By subscribing,
you can compare your clock to information about similar clocks
as an aid to getting a feel for what your clock might be worth.
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How
often do you add more clock information?
We
usually add between 2,000 to 3,000 more clocks to our database
each year. The updates usually take place at least four times
a year. However, the actual schedule of additions depends on auction
schedules, dealer cooperation, our office work load and other
factors.
We also add other types of research material throughout the year
as well.
We do not eliminate any of the old records, so during any one
year subscription period the number of clocks and amount of data
you have access to continues to grow.
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How
often do you update your prices?
Our
prices are not "updated" as such.
They
are reports of actual sales or retail asking prices as of a particular
date. We give you complete details of the specific dates and the
auction sales or dealers we got the price from.
We do ADD more clocks with more prices as we receive the data
from our
contributors - so we are always adding the most current data available
from our sources. However, we do not erase the data from previous
sales,
as these can help show trends in values.
In this way our guide is really more of a "Price Report",
since most price guides only give quite generalized values or
range of values and do not quote the specific source or reason
for the value.
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Can
I buy the clocks listed on your site?
We
do not buy or sell clocks. We only report on prices. Next to each
price and description there is a link to the dealer or auctioneer
who has supplied the data. If it is an auctioneer, the auction
date has passed and the clocks are no longer for sale, but the
link will take you to their web site and any upcoming sales they
may have. If it is a retail dealer, the link will take you to
their current inventory. Perhaps they will still have the clock
in inventory.
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About
Subscribing
What
credit cards are accepted?
How
secure is my online credit card payment?
The
form wouldn't take my full credit card number, i.e. the last 4
digits would not enter.
Why
was my credit card payment declined?
What
other methods of payment can I use?
If
I mail or fax my payment how soon will I be able to use the service?
How
to Contact Us
How
do I contact you?
I am a clock dealer or auctioneer and would
like to list my clocks on your site. Who do I contact?
About Subscribing
What
credit cards are accepted?
We
can accept Visa, MasterCard, American Express and Discover Card.
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How
secure is my online credit card payment?
For
your security, online payments for member access to our site are
encrypted with SSL (Secure Socket Layer) technology on both the
client and server end, so that they cannot be read by an outside
computer. In order for SSL security to work, you must use an SSL-enabled
browser.
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The
form wouldn't take my full credit card number, i.e. the last 4 digits
would not enter.
The
system is set up to receive a maximum of 16 digits with no spaces
or hyphens. If you inserted a hyphen in between each group of
numbers, please tray again without using the hyphens.
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Why
was my credit card payment declined?
Our
credit card processing service is an independent third party financial
institution which has the sole discretion of whether they accept
or decline a
charge. Unfortunately, this is the one area we have no control
over, and
they don't give us a specific reason for declines. Usually it
has to do
with something which does not match between the card and card
user's
information, such as name, zip code, billing address, etc.
We suggest you double check your information for accuracy or try
again with a different card. You could also use the
print form to send a check.
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What
other methods of payment can I use?
You
can also mail us a check or money order, or fax us your order.
To mail or fax your order, you can fill out and print the form
at This Link. (Please
include check, money order, or credit card information with your
order form.)
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If
I mail or fax my payment how soon will I be able to use the service?
If
you fax your form you should receive email confirmation by the
next business day that your account has been activated. Most of
the time it is processed even faster.
If
you send payment by mail, we will activate your account by the
next business day after your mailed form has been delivered to
us. The time it takes wil vary depending on speed of postal delivery.
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How
to Contact Us
How
Do I Contact You?
Email: Use the Contact
Us link on the site navigation menu at the top of
this page.
Mail:
Direct your written inquiries to eCollectica Publishing, P.O.
Box 274, Sebastopol, California 95472
Fax: 707-824-1956
Phone: 707-824-6838. Usually, someone will be
able to take your call Monday through Friday between the hours
of 1:00 PM and 9:00 PM, PST
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I
am a clock dealer or auctioneer and would like to list my clocks
on your site. Who do I contact?
For
information about becoming a contributor, including contact information,
please see the Contributors
link on the site navigation menu at the top of this page.
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